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Ivory & Chain Ship World Wide!

Australia rates:

FREE SHIPPING ON ALL ORDERS OVER $100 
$8 Regular Post with tracking number (2 - 5 business days)
$12 Express post with tracking number (1 - 2 business days)

Please note, if you return or refund something that you received free shipping for, you will be charged the standard postage rate that applied to your original order. We do not cover the charge for post for cancelled or refunded orders.

International rates:

NEW ZEALAND
 Flat rate of $25 AUD applies
- Estimated delivery 2-5 business days (not including regional areas)
 
UNITED STATES, CANADA, MEXICO
Flat rate of $25 AUD applies
- Estimated delivery 3-8 business days (not including regional areas)
 
UNITED KINGDOM 
Flat rate of $25 AUD applies
- Estimated delivery 3-8 business days (not including regional areas)
 
HONG KONG, SINGAPORE, JAPAN, KOREA
Flat rate of $25 AUD applies 
- Estimated delivery 3-8 business days (not including regional areas)
 
EUROPE / MIDDLE-EAST
Flat rate charge of $50 AUD to countries listed below applies;
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Ireland, Portugal, Spain, Sweden & Switzerland Saudi Arabia, Dubai / UAE
- Estimated delivery 4-10 business days


If your country is not listed please email info@ivoryandchain.com for a shipping quote.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary. 

Orders will be dispatched within 1 - 2 business days of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please remember that the postman takes weekends off, so if you place your order on the Friday, we’ll ship it to you on the following business day. All orders are processed Monday – Friday, 9am – 3pm EST. 

If a delivery is attempted whilst no one is home the courier will leave your parcel at your local post office location or in a secure spot if we have your authority. Please ensure your items are delivered to a secure address or an address in which there will be someone available to sign for the item.

Processing time may exceed during peak seasons including promotions, sales and public holidays. In the unlikely event that you have not received your parcel please contact us at info@ivoryandchain.com and we can look into it for you. Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by the courier company.

We are unable to make changes to orders once they have been placed. We are not able to combine orders or change items on an order. This also includes pre-order styles.

TAXES AND DUTIES

Please note that product costs and delivery fees do not include possible taxes and duties which may be applied by customs or postal authorities in the country of delivery. All payments of taxes and duties are the sole responsibility of the purchaser. For more information on what duties and taxes may be payable by you prior to the release of your parcel, we recommend checking your local customs website.

NON-DELIVERY

Please note, estimated delivery times do not include customs delays or where parcels are held by customs officials. In the unlikely event that you have not received your parcel within the delivery time estimated please contact us.

SHIPPING DELAYS - SALE PERIODS

Due to the large number of orders received during sale and promotional periods, please allow an additional 1-3 business days for the delivery of your order during these times. Where promotions are run on public holidays, your order will be processed within 1-3 business days of the first business day after the public holiday.

 

 

 

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