Returns & Exchange
(To be included with all returns)
We want you to absolutely love your Ivory & Chain purchase, and we understand sometimes it takes a few tries! That's why if you contact us at email@example.com within 10 days of receiving your order we can send you the required steps to change your order for a exchange, credit note or refund.(please note, items purchased with a sales code or from the sales section are not valid for a refund)
PLEASE NOTE: There is NO REFUND for items purchased with a sale code or from the sales section. Sale items are valid for a store credit only.
- Items must be received in their original condition – unworn, unwashed, with all original tags and labels attached. We reserve the right to reject your return if it has an odor of perfume/deodorant or makeup/tanning marks.
- If your return is not received in its original condition, your item will be returned to you.
- We do not hold items for exchange while your returned item is being sent back to us
- Ivory & Chain does not return for incorrect choice based on fit or style or fabric used in garments, how the fabric looked on screen, how you thought it would look or any issue related to screen lighting or otherwise. If you are unsure about a specific item please feel free to contact us and ask any questions about a specific item via our contact page prior to making your purchase.
- Please note any pre-order or order cancellations will result in a store credit. We do not refund for change of mind on pre-orders or orders which have not yet been dispatched. If you order is already in the process of being dispatched we will not be able to cancel it.
- We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.
- All shipping costs for exchanges/refunds and credit notes will be the responsibility of the customer.
- Please allow up to 8 days for your return/exchange to be processed. Our returns team will be in contact with you once it has been processed
- Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery. We will not be responsible for missing incoming deliveries.
Returning for a store credit:
1. PLEASE EMAIL INFO@IVORYANDCHAIN.COM with your order number and reason for return.
2. Fill out returns form
3. Place your item(s) and returns form completed back in the original bag which is resealable. We recommend using a tracked method of postage to return your item(s) to us as we cannot be responsible for lost or stolen parcels that do not reach us.
INTERNATIONAL RETURNS - PLEASE EMAIL INFO@IVORYANDCHAIN.COM
We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at firstname.lastname@example.org
If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.
Items damaged from wear and tear will NOT be considered as faulty.
PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.
CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS
We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
MON-FRI 9am – 5pm AEST