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FREE EXPRESS SHIPPING ON ALL ORDERS OVER $150

FAQS


1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We ship worldwide via Australia Post. If your order is urgent please select express post.

Please check our Shipping page for shipping details.

2. ARE IVORY AND CHAIN SIZES STANDARD?

Ivory and Chain sizing is standard to the Australian standards however, every style will vary. For information regarding the fit of item(s) please refer to the descriptions located under the name of each item. Australian & International sizing charts are located in the “Size Chart” tab.

3. HOW DO I FIND OUT THE MATERIALS OF THE GARMENT?

The materials of each garment are located in the description of each product.

4. CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

No. Once your order has been placed no amendments nor cancellations can be made, including to billing and shipping details. 

5. CAN I RETURN MY ITEM?

If you purchased your item online through www.ivoryandchain.com, it is able to be returned, providing it adheres to our Returns Conditions listed below.

Please check our Returns & Exchange Policy here

6. DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?

Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if Ivory And Chain is at fault.

7. WHAT IS A PRE-ORDER?

A Pre Order is the term used when an item is currently out of stock, but will arrive back in stock within a certain time frame. The estimated date of delivery will be displayed under the description of a pre-order product. Please check our Pre-Order collection for your latest coming arrivals.

8. HOW DO I CONTACT IVORY AND CHAIN?

You can only contact us via email

Email: info@ivoryandchain.com

9. HOW DOES A CREDIT NOTE WORK ?

Received a store credit issued by one of our Sales Team members ? Use your special unique code delivered to only you, at checkout when re-purchasing, or exchanging an item. This credit note will simply apply the given amount noted and adjust your price at check-out. Should you have any issues with your check out code feel free to email info@ivoryandchain.com stating your order number & unique code.

10. WHICH COUNTRIES DO YOU SHIP TO ?

Ivory & Chain ships WORLD-WIDE. Enter your address at check out for shipping rates and details! Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location.

11. HOW DO I CHANGE THE CURRENCY ?

Need to change currency for your purchase? Head to the top right-hand corner and click AUD for a drop down menu of options. If you do not see your currency available please email info@ivoryandchain.com

12. DO YOU WHOLESALE?

Looking to Wholesale Ivory & Chain ?

For all inquiries regarding becoming a stockist and Private label Manufacturing please email us sales@ivoryandchain.com 

EVENING COLLECTION: 

1. DO YOU OFFER CUSTOM SIZING?

We do offer tailored evening styles, but the pricing will be completely dependent on the labor costs involved. Please email info@ivoryandchain.com for any custom tailoring enquiries. 

2. HOW LONG WILL IT TAKE TO MAKE MY EVENING DRESS?

Our elegant evening range is made-to-order. All garments are carefully handcrafted in Australia within 20 business days from the date of order. (This does not include delivery) 

3. I HAVE AN EVENT ON, CAN I GET MY EVENING GARMENT QUICKER?

We offer a "Rush Hour" service for an extra $50 AUD. This service forces us to take extreme measures to get your garment made as soon as possible. Please email info@ivoryandchain.com prior to purchasing to see if we are able to manufacture before a desired date. 

4. CAN I CHOOSE A DIFFERENT COLOUR IN A STYLE THAT I LIKE? 

Yes, we can produce our evening collection in a range of colours. Please email info@ivoryandchain.com with your request. 

5. DO YOU EVER HAVE SALES ON YOUR EVENING RANGE?

As the evening range is hand-crafted and made to order, it is never involved in any promotional sales. 







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